Our Survey Says: No to Privatisation but Yes to Post

In the survey, commissioned by CFH Docmail, 72% of UK consumers said they want to see no privatisation of the Royal Mail, with only 6% in favour of partial privatisation, and less that 5% favouring full privatisation.

We did however, find plenty of support for the Royal Mail.

79% of participants said the Royal Mail was trustworthy, with around 2 thirds 66% seeing them as reliable. Interestingly 10% more participants (a huge 89%) saw their postman as trustworthy, confirming the public still has a lot of love for the local postie.

Another key point to was the continuing preference for real post rather than email delivery. A whopping 87% stated they enjoyed receiving post, with many wanting critical documents delivered as real posted documents.

Despite recent efforts by the banks and utilities, 62% of the respondents still wanted a paper copy of their statements and bills posted through the door, while a massive 82% want communication from their Doctor to be by post – this despite all of the respondents being internet enabled.

The for post may be driven by the perception of higher security with physical envelopes, with 32% of respondents seeing the post as more secure than online – while only 12% saw online delivery as more secure.

Dave Broadway (MD here at CFH, creators of Docmail) had this to say:

“It is clear from the results of this survey that the British public still enjoy a good relationship with the Royal Mail, and have a strong desire to receive documents by post. Services like Docmail that make the post easier and cheaper to use, can therefore still offer huge benefits to organisations that want to communicate with the public, while bringing more business to Royal Mail.”

Confirmed demographic data (548 respondents):
Male: 44%
Female: 53%
Under 25: 6%
26-35: 25%
36-45: 28%
45-55: 21%
56-65: 15%
Over 65: 2%

The survey was carried out using the opt-in online service at http://www.htmail.com/market_research.html, and was emailed to some 6,000 UK residents with 548 respondents.